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PRODUCT / AI FRONT DESK
24 / 7
VICKI ANN · BUILT INTO ADX SURGE
One guest conversation across phone, SMS, WhatsApp and web chat—with reservations, answers and contextual handoffs connected to Surge.
PHONE · TEXT · WHATSAPP · WEB CHAT
Vicki Ann · Resort concierge
Can we move our 7pm dinner for four to Friday? Is the pool bar open late?
Friday has 6:45 or 7:30 for four. The pool bar is open until 11pm.
7:30 please!
You’re booked for Friday at 7:30. Confirmation is on its way.
CONVERSATION · CRM RECORD UPDATED
ONE AGENT / EVERY CHANNEL
Guests get a consistent answer. Your team gets the context and a clean handoff when a person needs to step in.
01 / CHANNEL
Phone
Answers calls in a natural voice, including after hours and during the rush.
02 / CHANNEL
Text / SMS
Sends confirmations, reminders and quick answers from the same number.
03 / CHANNEL
Meets international and diaspora guests in a familiar channel.
04 / CHANNEL
Web chat
Lives on the website and creates or updates a guest CRM record.
WHAT VICKI ANN HANDLES
Vicki Ann uses each property’s own details and writes conversation activity back into the connected guest profile.
01 / CAPABILITY
Reservations & waitlists
Books, confirms and reschedules across locations.
02 / CAPABILITY
FAQs in your voice
Answers questions about rooms, hours, menus, amenities and policies.
03 / CAPABILITY
Guest changes
Handles supported changes and cancellations, with updates reflected in the connected workflow.
04 / CAPABILITY
Contextual handoff
Passes the conversation and guest context to a person—no cold transfer.
CONNECTED TO SURGE
Not another inbox to monitor.
Known guests can be matched and updated; new guests can become a CRM record. Conversation source and channel stay attached, and staff receive the full history when Vicki Ann escalates.
YOUR NEXT CHAPTER STARTS HERE
Explore how Vicki Ann can connect to your channels, property information and guest operations.